uk-case-study-michael-kors

STATS:

QUALITATIVE:

30 immersive fashionconsumer interviews andretail safaris.

QUANTITATIVE:

72% Agree

10,000+ online interviews and multivariate analysis of data across 8 EU markets to identify and create six ‘mindset’ based fashion personalities.

TABLET:

Creation of in-store, tabletbased ‘mindset’ tool to help retailers identify individual customer personalities at P.o.S.

uk-case-study-michael-kors-01

USING MINDSETS TO CREATE MORE EFFECTIVE CONSUMER ENGAGEMENT

UNLOCKING THE FASHION MINDSET

THE CHALLENGE:

As a global fashion brand, Michael Kors has plenty of transactional data to support their understanding of customers’ physical shopping behaviours. However, it had far less understanding of customers motivations, attitudes and views about fashion generally. As the challenge to maintain a multichannel approach to retailing intensified, the brand need to find more effective ways in which to target and convert more consumers to the brand both online and offline.

OUR APPROACH:

Our aim was to unlock the different fashion mindsets that could help the client communicate more effectively with discrete groups of consumers whether via instore interaction, online or through brand advertising. Pivotal to achieving this was to examine the extent to which different groups of consumers may act in certain ways based on the personal beliefs they hold about fashion.

FROM DATA TO MINDSETS:

Via qualitative research we quickly established a widespread set of attitudes towards fashion choices, different retailer brands and peoples’ shopping experiences. These attitudinal ‘beliefs’ were then quantified via online research with more than 10,000 Michael Kors customers and fashion consumers across the EU. Subsequent multivariate analysis then allowed us to identify six key personalities associated with personal fashion ‘truths’ and different ‘mindsets’ that consumers hold at various points during the purchase journey.

POSITIVE OUTCOMES:

In creating fashion ‘mindsets’ we were able to help our client identify which customers would be most profitable for them in the long run and identify what specific messaging would be most effective based on each different persona. This mindset approach to marketing has led to an overall increase in consumer responsiveness to brand marketing initiatives without increasing communications spend.

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